Transparency Rules

Transparency rules

As per the guidance of transparency rules introduced by the SRA, we display below our price and service information.

We wish to first of all inform out of the areas of law the SRA has mentioned, we only practice Conveyancing (Residential), Probate (uncontested), Immigration and licensing application (only liquor licence).

We wish to however inform we also practise all areas of immigration law, Conveyancing (including residential and commercial), Family Matrimonial, Wills & Probate and Landlord and Tenant matters.

We are registered for VAT, registration number 542 2202 92 and all our service fees attract VAT save in immigration cases where the applicants do not have Leave To Remain when VAT is not charged.

Conveyancing

Our Team

Kulanayaki Ratnapalan – Partner

Admitted as a Solicitor in England and Wales for more than 30 years, Mrs Ratna has been spearheading this firm since its inauguration.

With considerable experience in all aspects of Property Law, Mrs Ratna is an invaluable asset to the firm.

Mrs Ratna is also fluent in Tamil.

Duv Ratna – Solicitor/Consultant

Admitted as a Solicitor in 2009, Duv provides an efficient service in all aspects of Property Law under the supervision of Kulanayaki Ratnalalan.

Duv has substantial knowledge and is committed to going the extra mile on behalf of his clients and providing a first class service.

Duv is also fluent in Tamil.

Fee Information, Stages of a Transaction and Timescales

We will always provide our clients with a written quotation, whether they request one or not. This quotation is sent along with our client care letter (terms of business), and we strictly adhere to the quoted amount when issuing the bill of costs prior to the completion of a matter.

For information about our average fees, likely disbursement costs, and other details related to a residential conveyancing matter—such as timescales and stages of a transaction—please click on the links below:

Sale of a Freehold or Leasehold Residential Property

Purchase of a Freehold or Leasehold Residential Property

Remortgage of a Freehold or Leasehold Residential Property

Immigration

Our team

Kulanayaki Ratnapalan – Partner

Admitted as a Solicitor in England and Wales for more than 20 years, Mrs Ratna has been spearheading this firm since its inauguration.

Mrs Ratnapalan is in her 30th year of practice (practice certificate holder for 30 years) and we can proudly say she has extensive and vast experience in dealing with all areas of Immigration law. She was also twice accredited by law society (after passing the accreditation exams with more than 50% pass marks) as an accredited supervisor in Immigration law. She was also practicing Immigration law under the legal aid scheme for about 23 years and therefore has the practice of applying the quality mark expected by the Legal Aid board in all her cases.

Mrs Ratna is the supervisor with considerable experience in all aspects of Immigration, is an invaluable asset to the firm.

Mrs Ratna is also fluent in Tamil.

Sabiha Jawad – Practice Manager /Legal Executive

A member of the Chartered Institute of Legal Executives, Sabiha has considerable experience in handling all aspects of Immigration.

Sabiha is also fluent in Urdu, Hindi & Punjabi

Anusha Rajasundaram – Paralegal

Anusha is a Paralegal with Ratna & Co has and is experienced in handling all aspects of Immigration and property transactions.

Anusha is also fluent in Tamil.

Fee Information, Stages of a Transaction and Timescales

Legal Fees are the amount you will be required to pay for all the work performed by us in actioning your instructions from the commencement of your case to the conclusion.

We can provide our services on a fixed fee or on an hourly rate basis due to the individual nature and requirements of each client’s matter. Our hourly rate of £250.00 plus VAT (£300.00 Inc. VAT) will be applied in these matters.

Some information about our services is provided below, but for more detailed information about our average fees, likely disbursement costs, and other details related to immigration —such as timescales and stages of a transaction— please click on the link below:

Legal Fee Information for Immigration Services

Licence Applications

Our Team

Kulanayaki Ratnapalan – Partner

Admitted as a Solicitor in England and Wales for more than 20 years, Mrs Ratna has been spearheading this firm since its inauguration.

With considerable experience in all aspects of Property Law, Mrs Ratna is an invaluable asset to the firm.

Mrs Ratna is also fluent in Tamil.

Duv Ratna – Solicitor/Consultant

Admitted as a Solicitor in 2009, Duv provides an efficient service in all aspects of Property Law under the supervision of Kulanayaki Ratnalalan.

Duv has substantial knowledge and is committed to going the extra mile on behalf of his clients and providing a first class service.

Duv is also fluent in Tamil.

We only assist clients in relation to liquor licence applications.

Legal Fee Information for The Transfer of An Existing Liquor License

Please be aware that we currently provide services exclusively for the transfer of existing liquor licenses. We do not assist with applications for new licenses or any other types of licenses.

For information about our average fees, likely disbursement costs, and other details related to your matter—such as timescales and stages of a transaction—please click on the link below.

Legal Fee Information for The Transfer of An Existing Liquor License

Probate

Our specialised probate team

Ratna and co has over 30 years of experience in delivering high quality work in all matters relating to wills and probate. We have two members of the team who may work on your matter. Regardless of who works on your matter, they will be supervised by Mrs Kulanayaki Ratnapalan, Senior Partner and Head of firm.

Kulanayaki Ratnapalan- Solicitor and senior partner

Mrs Ratna was admitted as a solicitor in 1989 after which she established this firm, becoming a Partner in the firm at the same time. She has more than 30 years experience in private client work, specialising in wills and probate. Mrs Ratna has been working in this area since she qualified and has helped thousands of families and individuals. She has been the Senior Partner at Ratna and co Solicitors since its inception and has developed a loyal client base and leads our East Ham office. Nominated by staff for law society’s excellence awards Mrs Ratna heads our Civil Litigation, Immigration, Property and Probate teams and is the Firm’s Compliance Officer for Legal Practice.

Sabiha Jawad-Associate

Sabiha joined the firm in September 2011 as paralegal and qualified as a Chartered legal executive in December 2015. She was appointed as an associate in January 2012. Having achieved distinction in this area of law whilst studying with the Chartered Institute Of Legal Executives, Sabiha specialises in all matters pertaining to the private client department including Will writing, advising on Lasting Powers of Attorney and matters with regards to the Court of Protection. She has gained significant experience in this area, successfully advising on more than 200 probate and estate matters since qualifying. Her language skills of speaking Urdu, Punjabi & Hindi has assisted with helping many of our local clients.

Whether you are an Executor, personal representative or a beneficiary, Ratna and co Solicitors can deal with the grant of probate of both testate (Will) and intestate (no Will) estates. We can assist you to obtain grants of probate or letters of administration and also provide further services I.e. if you wish to sell property during estate administration and liaise with the beneficiaries.

We can assist you in obtaining grants of probate or letters of administration and also provide further services, such as selling property during estate administration and liaising with the beneficiaries.

Fee Information, Stages of a Transaction and Timescales

For information about our average fees, likely disbursement costs, and other details related to an Application for a Grant of Probate or Letters of Administration — such as timescales and stages of a transaction—please click on the link below:

Legal Fee Information for Uncontested Probate

Complaints Handling Procedure

Our complaints policy

We are committed to provide a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Our complaints procedure

If you have a complaint, please contact us with the details.

What will happen next?

1.We will send you a letter acknowledging receipt of your complaint within three days of us receiving the complaint, enclosing a copy of this procedure.

2.We will then investigate your complaint. This will normally involve passing your complaint to our Client Care partner, (Mrs K Ratnapalan), who will review your matter file and speak to the member of staff who acted for you.

3.Mr K Ratnapalan will then invite you to meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4.Within three days of the meeting Mr K Ratnapalan will write to you to confirm what took place and any solutions she has agreed with you.

5.If you do not have a meeting and it is not possible, Mrs K Ratnapalan will send you a detailed written reply to you complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6.At this stage if you are still not satisfied, you should contact us again and we will arrange for another partner or someone unconnected with the matter at the firm, another local solicitor or mediation to review the decision.

7.We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. Most of the time, complaints about the service you have received should be sent to the Legal Ombudsman. If the Legal Ombudsman is of the opinion that your case involves a breach of the SRA Principles, the Legal Ombudsman will refer your case to the SRA. 

The SRA may investigate matters such as complaints of dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic or if you think our firm has breached an SRA Principle.

http://www.sra.org.uk/consumers/problems/report-solicitor.page

Phone

0370 606 2555 inside the UK (Call costs guide from Ofcom)

International callers

+44 (0)121 329 6800

Postal address

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN (map of location) or DX 720293 BIRMINGHAM 47 

Our aim is to offer all clients an efficient and effective service and we are confident this will be the case. If there is any aspect of our service you are unhappy with, please raise the matter with Mrs K Ratnapalan and she will be pleased to investigate in accordance with our written complaints policy. A copy of this is available on request.

If you are dissatisfied, you are also entitled to complain about the Firm’s bill. If you remain dissatisfied you can refer the matter to the Legal Ombudsman who can consider your complaint. You normally must do this within 6 months of receiving a final written response from us. Usually they will not consider any complaint brought outside this time period

You can contact the Legal Ombudsman;

By telephone at; 0300 555 0333

Or by writing to; PO Box 6167, Slough SL1 0EH

 Or by email at; enquiries@legalombudsman.org.uk

 Any complaint to the Legal Complaints Services about our services must usually be made within six months of the end of the work we did for you or of you finding out there was a problem. If your complaint is about our conduct, you should contact the Legal Complaints Services within six months of the conduct taking place. For further information you should contact the Legal Complaints Services (0845 608 6565 or refer to www.legalcomplaints.org.uk)

If we have to change any of the timescales above, we will let you know and explain why.

Scroll to Top